Success message
Error message
Last Updated: 2026
Boiler Installations London Ltd trading as Boiler Trust ("we", "our", or "us") is committed to protecting and respecting your privacy. We are experts in Viessmann boiler installations and central heating solutions.
This policy explains how we collect, process, share, and protect your personal data when you visit boilertrust.com or use our services. We act as the "Data Controller" of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Company Name: Boiler Installations London Ltd (t/a Boilertrust)
Company Number: 14213552
Registered Address: 78 York Street, London, W1H 1DP
Website: www.boilertrust.com
We collect information to provide accurate quotes and professional installation services.
A. Information you give us directly:
Identity Data: Name, title.
Contact Data: Billing address, installation address, email address, and telephone numbers.
Property Data: Information about your current boiler, heating system, and property type (required for quotes).
Financial Data: Payment card details (processed securely via third-party payment processors) or finance application details.
B. Information we collect automatically:
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.
Usage Data: Information about how you use our website (via cookies).
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We do not sell your data. We may share your data with trusted third parties solely for the purposes of completing your work:
Subcontractors: Qualified Gas Safe engineers who perform the installation or survey on our behalf.
Manufacturers: Specifically Viessmann, to register your product warranty and guarantee.
Regulatory Bodies: The Gas Safe Register and Local Authorities (for building control notification), which is a legal requirement.
Finance Providers: If you choose to pay via finance, we will pass your details to our finance partner to process your application.
Service Providers: IT and system administration services (e.g., email hosting, CRM software).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, contractors, andother third parties who have a business need to know.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
Standard Retention: By law, we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
Warranty Data: Information related to boiler warranties may be kept for the duration of the warranty period (e.g., 10 years) to assist with any claims.
Under the UK GDPR, you have rights regarding your personal data, including:
Request access to your personal data (a "data subject access request").
Request correction of the personal data that we hold about you.
Request erasure of your personal data (where there is no good reason for us continuing to process it).
Object to processing of your personal data (e.g., for direct marketing).
Request restriction of processing your personal data.
Withdraw consent at any time where we are relying on consent to process your data.
To exercise any of these rights, please contact us using the details below.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies.
If you have any questions about this privacy policy or our privacy practices, please contact us:
Email: [customerservice@boilertrust.com]
Phone: [02034902656]
Post: Boilertrust, 78 York Street, London, W1H 1DP
Purpose / ActivityType of DataLawful Basis for ProcessingTo provide a quoteIdentity, Contact, PropertyContract: Necessary to take steps at your request prior to entering into a contract.To install/repair your boilerIdentity, Contact, FinancialContract: Performance of a contract with you.To register your warrantyIdentity, Contact, PropertyContract & Legal Obligation: Registering your boiler with Viessmann and Gas Safe.To process paymentsContact, FinancialContract: Performance of a contract.To manage our relationship (e.g., appointment reminders, review requests)Identity, ContactLegitimate Interest: To keep our records updated and study how customers use our services.Marketing (e.g., service reminders)Identity, ContactConsent (where you have opted in) or Legitimate Interest (for existing customers)